FAQS
WHAT IS ACTION BLACK?
Action Black is a premium gym chain with a unique, effective, and easy-to-follow fast training methodology, offering semi-personalized workout sessions.
How often should I attend?
We recommend training at least 4 days a week to maximize results. Our classes last for 1 hour, and you can burn up to 1000 calories in each session.
Do you offer trial classes?
Absolutely! You can take a trial class to experience the best training at our club.
Do you offer private sessions for groups or corporate partnerships?
Definitely! At Action Black, we provide specially designed private sessions for groups and corporate partnerships. Training as a team fosters camaraderie, healthy competition, and enhances productivity. Take advantage of this unique opportunity to boost performance, well-being, and team spirit in your company
Do you offer gift cards?
Certainly! We offer gift cards ranging from $100 to $1000 USD.
Are children and pets allowed on the premises?
For safety reasons, our current policy does not allow entry for individuals under 18 years old. However, your pet is welcome as long as you use the designated areas for them. If your pet is considered a dangerous breed, they must wear a muzzle at all times within the premises for the safety of all users and other pets.
Can I leave my bicycle inside the facilities?
Bicycles, scooters, and other lightweight means of transportation are not allowed inside our venues.
What if I am pregnant or have just had a baby?
First of all, congratulations on this exciting moment in your life!. It's essential to take extra precautions for your training program. As most of our modalities involve high impact exercises, it is necessary to consult and obtain written certification from your physician or healthcare professional before participating in our training. Additionally, you should inform your trainer before starting each class, so they can modify high-impact exercises and adapt your routine to minimize risks. If you were already a member of Action Black, you can freeze your plan at no cost during the first trimester of your pregnancy and up to three months postpartum.
What is the minimum age to join Action Black?
The minimum age to train at our facilities is 18 years old
Can I attend classes at any location or branch?
With any of our memberships purchased in the United States, you can access all our classes and all our international locations without any limit. For residents in other countries, please note that you cannot access our U.S. branches for more than two weeks.
How many calories can I actually burn?
Our classes are designed to help you burn up to 1000 calories, but keep in mind that the number of calories burned can vary depending on your level and intensity of training, physical condition, the type of class, and your biological conditions.
Why do the days of the week focus on different muscle groups?
By changing the targeted muscle group in each session, we ensure that you work all muscle groups in your body, avoiding excessive exhaustion or overloading of a single muscle group. Additionally, adequate rest and recovery time lead to more effective, faster, and safer results.
Is it necessary to provide a medical certificate to join the gym?
At Action Black, your well-being is our priority. While presenting a medical certificate is not mandatory to join the gym, we always recommend consulting with a healthcare professional before starting any training program. Our team will be happy to advise and customize the workouts according to your individual needs. Your safety and progress are crucial to us! However, if you have any special health conditions such as epilepsy, heart surgeries, coronary diseases, hypertension, joint surgeries or injuries, brain surgeries, vertigo, fibromyalgia, or dysautonomia, you must have a medical certificate that approves engaging in high-impact physical activity before starting your training with us.
What are the available plans and prices?
Billed each month through automatic debit and a minimum commitment of 12 months.
Plus taxes
With automatic debit and no minimum commitment.
Plus taxes
Plus taxes
Plus taxes
Plus taxes
Plus taxes
How does the unlimited membership work?
With the unlimited plan, you can access all our classes in different modalities as much as you want throughout the day. Additionally, you can use our showers and changing rooms, towels, soap, shampoo, hairdryer, and other amenities at your disposal. You can also invite a friend to train with you once a week. Remember to register your friend's attendance in advance through the application or by contacting our customer support. *Subject to availability. The loan of gloves, cycling shoes, and lockers are entirely free.
What is a ticket entry plan?
In addition to our plans, you have the option to purchase a ticket pack, which provides entry to individual classes. Each ticket is valid for one class.
Valid for 30 days.
Plus taxes
Valid for 30 days.
Plus taxes
Valid for 45 days.
Plus taxes
What is the difference between a ticket entry plan and a membership?
With our memberships, you can access unlimited classes every day, while ticket entry packs offer a fixed number of entries that you purchased. One ticket equals one class.
Can I freeze my membership?
All memberships can be frozen for up to 30 days. If you need to freeze it for a longer period, you must provide a medical certificate indicating the temporary suspension of physical activity. In case all clubs are closed due to confinement or government guidance, all memberships will be automatically frozen.
Can I share or transfer classes or an unlimited plan?
You cannot share your membership, but you can transfer the plan in case you are unable to train permanently. There is a fee of $100 USD for transferring the plan. For ticket entry packs, you can transfer the tickets as long as they are used in the same club where they were purchased.
What should I do on my first day?
On your first day, it's important to feel comfortable. Wear sportswear, arrive 20 minutes before your scheduled class to get acquainted with our club, store your personal belongings in the lockers, and familiarize yourself with the location of each training modality, bathrooms, showers, and common areas. You can also enjoy a coffee, claim your personal towel, and settle into your training spot without rushing.
Can I train at Action Black if I am a beginner or not in shape yet?
At Action Black, you don't need prior experience to train. With our semi-personalized training, coaches will guide you throughout the process, providing the necessary support to make you feel comfortable and secure.
I haven't done HIIT before or don't feel in shape, will I be okay?
Absolutely! At Action Black, we understand that everyone progresses at their own pace. Our workouts are adaptable to your physical condition. Our team of coaches is trained to modify exercises if necessary. If you are new to HIIT or don't feel in shape, you are in the right place. We will provide you with the support and motivation you need to feel confident and achieve your goals safely.
What training modalities do you offer?
JAB
Semi-personalized training that combines strength with boxing. The class is divided into two stations: boxing bag and Probox. Tone your legs, abdomen, arms, and back while burning up to 1,000 calories in an hour. With our surround sound system, the best playlist, and fantastic lighting, you will take your body and training to another level. No previous boxing experience is required to enjoy the Jab experience.
SAVAGE
Semi-personalized training with high-intensity interval methodology, combining running and strength exercises to take your body and mind to the next level. Tone your legs, abdomen, arms, and back while burning up to 1,000 calories in an hour. This class will keep your metabolism active all day and make you feel more energized.
TONIC
More than just a gym, Tonic is a muscular laboratory designed to create explosive, strong, toned, and resilient bodies through free weights and semi-personalized training. Experience it with immersive music and lighting that will push you to go the extra mile.
SOLIDO
Booty & abs. The only training in the world focused on your glutes and abdomen, helping you shape your waist, define your abs effectively and quickly, and achieve the toned, cellulite-free glutes you've always dreamed of.
GIRO
Giro challenges your limits, combining strength and endurance in high-intensity intervals. It's not just a cycling studio; it's an authentic party on wheels. Follow the rhythm and focus on achieving the body of your dreams.
THE GARAGE
It's the perfect addition to any gym. The Garage is a versatile and comprehensive space that offers a wide range of training options for all fitness levels. You'll find a perfect combination of modern training tools and high-end conventional equipment designed to suit your ergonomics. Transform your body at your own pace.
TIBET
Discover peace and calm in our yoga studio. Connect your body, mind, and spirit, reducing anxiety and depression. Our studio offers a relaxing experience with soft lighting and immersive music. Disconnect and restore yourself. Transform your inner self with each session.
BEATS
Experience our incredible dance show like no other. Lights, sound, and staging will transport you to another level of excitement. Dance to the rhythm of the music while burning over 1,000 calories and having fun. Immerse yourself in this experience and let the magic of our show take you there. Join us and discover how dance can transform your physical fitness and make you feel more vibrant and energetic than ever.
LESTROIS
Welcome to Les Trois, a unique training system in the world that comes close to an indoor triathlon experience. Run intensely on our treadmills, pedal with strength on our bikes, and pull with determination on our air bikes and rowers. Discover the perfect combination of cardio and strength in an energetic and challenging environment. Prepare to push your limits and achieve your goals in each session.
How can I make a reservation and how far in advance?
Go to RESERVATIONS on the main menu of the website, select the location, date, studio, and training spot. You can also download our application for easier and faster booking. Reservations can be made up to 24 hours before the class through the app or the website.
Can I cancel my reservation?
Our cancellation policy allows you to cancel your reservation without any additional cost up to 6 hours before the class start time. If you fail to cancel within the specified time, the following conditions apply:
What if I arrive late to a session?
Warm-up is of utmost importance, as it prepares your cardiovascular system for physical exertion, ensuring you have a safe and effective class. If you arrive 5 minutes after the class has started, your spot will be automatically released for someone on the waiting list. We recommend always arriving 10 minutes early to prepare and start your class on time.
What is the waiting list?
The waiting list is an option for those who wish to attend a fully booked class. If the class you're interested in has no available spots, you can join the waiting list. If someone cancels their reservation, you will be notified, and you may take their place. Please note that being on the waiting list does not guarantee entry to the class.
How do I add myself to the waiting list?
When a class is full at the time of booking, you will see an option to join the waiting list.
Can I reschedule my reservation?
You must cancel your initial reservation first and then choose a new one. Please be mindful of the cancellation policy.
What if I miss a class?
If you fail to cancel your reservation within the specified time, the following conditions apply:
Do you have showers and changing rooms?
Absolutely! All our locations have cold and hot showers, shampoo, soap, hairdryers, towels, bathrooms, showers, lockers, and other personal care amenities
Do I need to bring gloves, cycling shoes, or a towel?
You only need to come in comfortable clothing, with the best attitude and energy. We provide all necessary equipment for your training. We offer gloves, cycling shoes, and towels for free to ensure you have the best experience.
Do you have a free weight area?
Yes, we have a zone called “The Garage,” where you can tone your body and increase your muscle mass independently with high-end conventional equipment that adapts to your ergonomics.
Do you have lockers?
Yes! We have locker zones to make you feel more comfortable and secure during each class, where you can store your personal belongings.
Do I need to bring my own boxing gloves for the classes?
It's not necessary; we provide clean gloves for you to use, ensuring the best training experience. However, if you wish, you can purchase new gloves at our club.
Is a towel required to enter the classes?
Yes, towels are mandatory during the class. Don't forget to claim your towel before entering the studio.
What is the refund policy?
You can review our refund policy by clicking here.
How do I cancel my membership?
You must visit the location where you signed up with a letter explaining the reason, your name, ID, and signature for documentation purposes. Also, bring your physical ID card.